Terms & Conditions

Overview

Date: 03 August 2026

Lunch4u platform was developed and is maintained by JMTech. JMTech details and/or logo may appear on certain parts of the website and in the payment receipt/email.

This policy outlines our procedures regarding orders, delivery, returns and refunds for all corporate catering services provided through our online platform.
Lunch4U orders are only accepted until 10:00 cut-off time. Any orders after 10:00 will not be delivered in the same day and scheduled for the next day delivery. This is due to long preparation times, packaging times and delivery times.

Returns or Refunds

No returns or refunds for freshness.

Due to the perishable nature of our freshly prepared food and beverages, we do not offer returns or refunds if a customer is personally dissatisfied with their order. Once food/orders has left the kitchen and is delivered, it cannot be resold or reused for health and safety reasons. Refunds may only be processed if the order was damaged, cancelled or failed to be processed by the kitchen.

If you are approved, then your refund will be processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have been approved for a refund but haven’t received a refund yet, first check your bank account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lunch4u.co.za.

Cancellations & Non-Delivery

In the event that an order is cancelled by Lunch4U or cannot be delivered due to circumstances within our control, a full refund will be issued to the original payment method.
Please allow up to seven (7) business days for the refund to reflect in your account.

Damaged or Incorrect Items

We strive for perfection in every delivery. If your order was damaged in transit the delivery driver will return the damaged order back to the kitchen, we will then do our best to replace the damaged order withing the same day.

If your order contains incorrect items:
Please notify our support team within one (1) hour of the delivery time.
We will, at our discretion, either replace the item, refund the amount or issue a discount coupon to be applied to your next scheduled delivery.

Order Accuracy

It is the customer’s responsibility to ensure that all products, quantities, drop-off locations, email for receipt and phone numbers are correct at the time of checkout. Lunch4U/JMTech will not take responsibility for delivery failures resulting from incorrect items/quantities selected, wrong selection of the drop-off/ business location selected or restricted access to premises.

Delivery & Collection Points

Items are considered “delivered” once they are handed to the customer or left at the designated collection/drop-off point specified during the checkout process. The collection/drop-off point is usually the reception location of a specific business unless alternate specified.
The customer assumes all responsibility for the food once it has been placed at the collection/drop-off point.
We are not liable for theft, tampering, damage or temperature change/spoilage whilst the items are awaiting the customer to collect.
The delivery driver may at his/her own discretion wait up to no longer than fifteen minutes for a customer at the collection/drop off point.
The customer will get a message to notify them when their order has been completed however if notification is not received the customer should check the collect/drop-off point for their delivery/order during the delivery time (11:00-12:00) or +-15 minutes after receiving the ‘order complete’ email.

Payment Gateway

Lunch4U/JMTech use a third-party payment gateway provider ‘YOCO’ to perform these services. All payments will be redirected and processed on ‘YOCO’ own platform and not processed on Lunch4u.co.za. Click to view YOCO terms and conditions HERE.
Lunch4U was create by and a division of JMTech therefore you will see ‘JMTech’ in your payment receipt and bank statement don’t panic they are one in the same.